Dispute Resolution

In the event of a dispute, the consumer can use the European Dispute Resolution Platform or one of the following entities:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Address: Rua D. Afonso Henriques, 1, 4700-030 Braga

Phone: (+351) 253 619 107

Email: geral@cniacc.pt

CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve

Address: Ninho de Empresas, ANJE Building, Estrada da Penha, 3rd Floor, Sala 26, 8005-131 Faro

Phone: (+351) 289 823 135

Email: info@consumoalgarve.pt

CACCL – Lisbon Arbitration Center for Consumer Conflicts

Address: Rua dos Douradores, 116, 2º – 1100-207 Lisboa

Phone: (+351) 218 807 030

Email: juridico@centroarbitragemlisboa.pt

CICAP – Porto Consumer and Arbitration Information Center

Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto

Phone: (+351) 225 508 349 / (+351) 225 029 791

Email: cicap@cicap.pt

Website: cicap.pt

CACCVA – Vale do Ave Consumer Conflict Arbitration Center / Arbitral Tribunal

Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães

Phone: (+351) 253 422 410

Email: triave@gmail.com

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal) Braga

Address: Rua D. Afonso Henriques, n.º 1, 4700-030, Braga

Phone: (+351) 253 617 604

Email: geral@ciab.pt

Website: ciab.pt

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal) Viana do Castelo

Address: Av. Rocha Paris, n.º 103, 4900-394, Viana do Castelo

Phone: (+351) 258 809 335

Email: ciab.viana@cm-viana-castelo.pt

Website: ciab.pt

CACC-RAM – Arbitration Center for Consumer Conflicts in the Autonomous Region of Madeira

Address: Rua Direita, nº 27, 1º Andar Esquerdo, 9050-450 Funchal

Phone: (+351) 291 750 330

Email: centroarbitragem.sre@madeira.gov.pt

More information on the Consumer Portal: consumer.pt